Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or U.S. holidays. During high-volume periods (holidays, sales events), processing may take slightly longer — we'll do our best to keep you updated.

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking numbers to activate in the carrier's system.

Shipping Coverage

We currently ship within the United States only. We're not able to ship to P.O. boxes, APO/FPO addresses, or international addresses at this time.

Shipping Options

Free Standard Shipping — 5–8 business days, free on orders of $59 or more.
Express Shipping — 3–7 business days, $9.99.

Delivery estimates begin once your order has shipped, not from the order date, and do not include the 1–3 day processing window. These are estimates, not guarantees — occasional delays can happen due to carrier issues, weather, or high demand, and Hounddale is not responsible for delays once a package is in the carrier's hands.

Multiple Items

If you order more than one item, they may ship separately and arrive in different packages, sometimes on different days. This is normal and doesn't mean anything is missing — each item is tracked individually.

Address Accuracy

Please double-check your shipping address at checkout. Hounddale is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us as soon as possible after placing your order — we can make changes only before the order has shipped.

Lost, Stolen, or Damaged Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first, as this is often a scanning or handling delay. If the package still can't be located, or if it arrives visibly damaged, contact us at notify@hounddale.com within 7 days of the delivery date and we'll work with you on a resolution.

Questions

For any shipping questions or order status updates, reach out to us at notify@hounddale.com, and we'll get back to you as quickly as possible.