FAQ

We currently ship within the United States only. We're not able to ship to P.O. boxes, APO/FPO addresses, or international addresses at this time.

Orders are processed within 1–3 business days after payment is confirmed, then shipped from our US warehouses. Delivery takes 5–8 business days from when your order ships, not from the order date.

Shipping is free on orders of $59 or more. Orders under $59 ship for a flat $9.99.

You'll get a confirmation email with tracking information once your order ships. Tracking numbers can take up to 48 hours to activate.

Items may ship in separate packages, sometimes on different days. This is normal and each item is tracked individually.

If an item arrives damaged, defective, or incorrect, email notify@hounddale.com within 30 days of delivery with your order number and a photo — we'll send a replacement or full refund, no need to ship anything back.

Simply changed your mind? Reach out within 30 days of delivery and we'll evaluate the return on a case-by-case basis. Items must be unused and in original packaging to qualify, and return shipping in this case is on you. See our full Refund Policy for details.

We cover it when the item arrived damaged, defective, or incorrect — you never ship anything back in that case. For change-of-mind returns, return shipping is the customer's responsibility.

Once approved, refunds are issued to your original payment method within 5–7 business days.

We can't accept returns on perishable goods, custom or personalized items, personal care products, hazardous materials, sale items, or gift cards.

Contact us as soon as possible after placing your order at notify@hounddale.com. We can only make changes before an order has shipped.

Double-check your shipping address at checkout, since we can't cover delays or lost packages caused by an incorrect address. If you catch a mistake, email us right away and we'll try to update it before the order ships.

Check with neighbors and your local carrier first — this is often a scanning or handling delay. If it still can't be found, or arrives damaged, email us within 7 days of the delivery date and we'll help sort it out.