Refund policy

Return & Refund Policy

We want you to be fully satisfied with your Hounddale order. If something isn't right, here's how we handle it.

Damaged, defective, or incorrect items
Contact us at notify@hounddale.com within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — no need to ship anything back.

Beauty tech & healthcare devices — changed your mind
Our devices (LED masks, red light therapy panels, EMS wands, scalp massagers, high-frequency wands, epilators, facial tools, eyelash curlers, etc.) are returnable within 30 days of delivery if:

• The device is in its original sealed packaging
• The sanitary seal or protective wrap (if included) has not been broken
• All accessories, cables, guides, and inserts are present
• The device is in like-new condition and has not been used

To start a return, email notify@hounddale.com. Return shipping is the customer's responsibility. Once we receive and inspect the item, we'll issue a full refund to your original payment method.

Once a device has been unsealed or used, it becomes non-returnable for hygiene reasons — unless it arrived damaged, defective, or isn't what you ordered (see above).

Topical & single-use products
For hygiene reasons, these items are non-returnable once opened:

• Topical products (serums, essences, gels, creams, sheet masks)
• Single-use items (mouth tape, disposable pads)
• Any product where the internal sanitary seal has been broken

If one of these arrives damaged, defective, or isn't what you ordered, we'll still make it right — see the first section.

Non-returnable items

• Sale and clearance items
• Gift cards
• Opened topical or single-use products
• Devices that have been unsealed or used (unless damaged, defective, or incorrect)

Refund timing
Once your return is approved, refunds are issued to your original payment method within 5–7 business days. If more than 10 business days have passed since approval and you haven't seen the refund, please email notify@hounddale.com.

Exchanges
The fastest way to get the item you want is to return the original. Once the return is accepted, place a new order for the item you'd like instead.

Shipping coverage
Hounddale currently ships within the United States only. This return policy applies to US orders. If we begin shipping internationally, this policy will be updated.

Questions?
Email notify@hounddale.com — we typically respond within one business day, Monday through Friday.